How to refund your fans orders via the Fan Database
On the Fan Database, next to each fan's name and email, you will see a "Refund" button. If you wish to refund a specific fan's purchase click on that button.
Once you have selected the fan you wish to refund, you will be brought to a page showing all of their previous ticket orders. Select the orders you wish to refund and click the green "Refund" button. This will refund the fans purchase, sending the funds back to their payment method and removing them from your revenue.